Dear all,
I've got a question concerning standard status management.
Our client requirement is to have a final 'state' to the service request. In other word, when the service request is set to the user statuts 'Answered', the system status is completed which means that the service request can not be edited anymore. Can it be managed by the standard?
In status management, after creating a status profile for my service request, I have seen that i can add Transaction Control.
I have set my status 'Answered' as -AM03 but I don't see any impact on the service request. Can the standard be configured in that way? 
Can a user status can be defined as final that the document can not be modified adterwards?
Thank you,
Regards,
Anaïs