Hi Sahil
Adding the manager to the EUP configuration would not have been mandatory. Also, because you have defined a custom group in MSMP as the Agent, all of the agent setup for the user is not necessary (it does not matter if you put enter the Manager User Id on the user access request form as that field is used if you had chosen the SAP Standard Manager Agent rule).
The last screen shot that will help you the most is the MSMP Instance Runtime Monitor (GRFNMW_DBGMONITOR_WD). If go in there and find your workflow request you can go to configuration and look at the runtime tab for Approvers (google or search SCN and you will get information). This should show you the evaluation path of the MSMP to locate the approver. It will also show you if it was unable to find the agent.
Two others things to check.
1. Does the SU01 account have an email address assigned (both Approver and your Workflow User Id)?
2. Did you complete the Workflow customising via the IMG (refer path below) for task TS76308026 and activate workflow WS76300056?
IMG Path: Governance, Risk and Compliance > General Settings > Workflow > Perform Task-Specific Customizing
If you have ruled out those two issues and the MSMP claims the item is with the agent but you cannot see it in the POWL inbox in NWBC then:
- Ensure when you switch between the accounts make sure you did log out of yours and into the approvers. I have found NWBC HTML to buffer user credentials in the browser. It was quite annoying closing everything down to switch.
- In the NWBC Work inbox (POWL) press the refresh button to see if needs to rerun the query to display the work items (they should appear on the ALL or the AC tabs not PC or RM)
As a general observation you need to go through any study notes as it looks like you are attempting anything to get it to work. The Access Control Owners for Security, Point of Contact, etc will not help in this situation. You do not need to define the Manager approver in the EUP for MSMP to work.
Let us know how you go with those checks
Regards
Colleen