Issue with Create followup email in sap crm web ui

Hi,

I have 2 issues with the Create Follow-Up .

1) In Production system when I click on "Create Follow-up" button in opportunity its not triggering the popup screen with the list of Transaction Types.

2) In Dev and Quality when I select email Transaction Type, email body is not filled with the respective text.

Please help me to resolve this issues.

Thanks,

Anu